A LITTLE HELP
Help Center
Quick answers. Clear next steps.
Delivery & tracking
Follow your order.
↗Returns & refunds
Know your options.
↗Contact KiBloom
Let’s sort it out.
↗A few quick answers.
Where is my order?
Open the tracking link in your shipping confirmation email or visit our Track Your Order page.
How long does delivery take?
Orders are prepared in 24–48 hours on business days. Estimated total US delivery is 8–9 business days from your order date, including processing. Business days exclude weekends and public holidays.
Is shipping free?
Yes. Standard shipping is free to eligible US addresses. Availability is confirmed at checkout.
Can I change my order or address?
Contact us as soon as possible with your order number. Changes may not be possible once preparation or shipping has started.
Can I return an item?
Eligible returns can be requested within 30 days of delivery. Contact us before sending anything back. Please read our Return & Refund Policy.
My item arrived damaged. What should I do?
Contact us with your order number and clear photos of the issue. We’ll help arrange an appropriate solution.
Does the console have a warranty?
Yes. Your KiBloom console includes a 1-year warranty. Contact us with your order number and a description of the fault.
Which payment methods can I use?
Available payment methods appear at checkout. The final total and any applicable taxes or discounts are shown before you pay.
Where does KiBloom ship from?
KiBloom is operated from Australia and serves the United States. Products may ship directly from overseas fulfilment partners.
I have a question about the console.
Visit the product page for storage options, what’s included and gameplay FAQs, or ask us before ordering.