FAQs
A little help with your order, returns and delivery.
Can I return my order?
You can request a return within 30 days after delivery. Eligibility conditions apply. Please contact us before sending an item back. See our Return & Refund Policy.
How do I choose the right product?
Check the dimensions, materials, included items and compatibility on the product page. For bedding, compare the listed measurements with your own bed and pillows.
How can I contact you?
Email jmkoudou@gmail.com with your order number, if you have one.
What if my item arrives damaged?
Contact us with your order number and photos of the issue where possible. We will help arrange an appropriate solution.
How long does delivery take?
Processing takes 1–2 business days. Estimated total delivery is 6–11 business days, including processing. Business days exclude weekends and public holidays.
Is shipping free?
Yes. Standard shipping is free to eligible United States addresses. Availability is confirmed at checkout.
Where do orders ship from?
Products may ship directly from overseas fulfillment partners. Items from the same order may arrive in separate packages.
How can I track my order?
Use the tracking link in your shipping confirmation or the order-status link in your confirmation email. Visit our Track Order page for help.
Do you ship outside the United States?
KiBloom currently serves the United States. Available destinations are confirmed at checkout.