Refund policy

Last updated: November 1, 2026

30-day money-back guarantee

You can request a return within 30 days after delivery. To begin, email hellokibloom@gmail.com with your order number, the item you wish to return and the reason for your request.

Return Eligibility

For change-of-mind returns, items must be unused, unwashed and in their original condition, with included accessories, tags and packaging where applicable. You may inspect an item as needed to check it, but it must not show use beyond reasonable inspection. Please include proof of purchase.

Any product-specific exclusion, such as a personalized item or a sealed hygiene item that cannot be returned after opening, will be clearly disclosed before purchase. These exclusions do not remove your rights when a product is faulty, damaged or not as described.

Return Instructions and Costs

Contact us first to receive the correct return address and instructions. Do not send your return to the address on the original parcel or to our business address without confirmation.

For an eligible change-of-mind return, you pay the return postage. A return destination may be outside the United States; contact us before purchasing if the location or cost would affect your decision. We will confirm the destination before you send anything. We do not charge a restocking fee.

Damaged, Defective or Incorrect Items

Contact us as soon as possible if your item arrives damaged, is faulty, or is different from what you ordered. Include photos or other reasonable information where possible. We will investigate and offer an appropriate replacement, repair or refund in accordance with applicable law. We cover reasonable return shipping costs when a return is required because of our error or a confirmed defect.

Refunds

We will notify you after receiving and inspecting the return. Approved return refunds are issued to your original payment method within 5 business days after receipt and inspection. Your bank or payment provider may take additional time to post the credit. If you have not received an expected refund, contact us.

Refunds cover the eligible returned items and applicable tax. Any optional shipping charge is normally not refundable for change-of-mind returns, except where required by law. Delivery is free when you select our free standard service.

Exchanges

Contact us to discuss an exchange. Availability depends on stock. Where a direct exchange is not available, return the eligible item and place a separate order for the replacement.

Cancellations

Contact us immediately to request an order change or cancellation. We will try to help before fulfillment begins; we cannot guarantee a change once processing or dispatch has started. Your rights concerning delayed or unshipped orders are described in our Shipping Policy.

Your Consumer Rights

This voluntary 30-day return policy does not limit any rights or remedies you have under applicable consumer law, including for faulty or misdescribed goods.